Return Policy

Overview

We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 30 days of purchase as long as the item is in new unused condition with original tags and packaging. We have the right to deny returns that do not comply with our return policy. Please note all shipping costs are non-refundable.

 

Return Process

You can request a return from your customer account which can be accessed here 

Once logged in you can select the item you want to return, and then select request return. A return notification will be sent to our sales team and you will be notified within 48 hours whether the request has been approved or declined.  If approved a return shipping label will be emailed to you.  If declined you will be notified of the reason why.

Once items have been received, they will be inspected for adherence to our policy.  Refunds will be processed within 5 business days to your original method of payment. You will receive an email notification when the refund is issued. 

All shipping costs are non-refundable.

For orders outside the US any import taxes and duties paid are non-refundable.

 

Exchanges

The same conditions apply for exchanges as they do refunds, with exchanges accepted within 30 days of purchase as long as the item is in new unused condition with original tags and packaging.

If you would like to exchange the item, send us an email at sales@jetandbo.com with the order details, and we will provide a return shipping label for the exchange. Once the item is returned and inspected we will issue you with store credit for the value of the original purchase less the cost of the return shipping. The store credit can be used towards the purchase of a new item.

 

Custom orders are not covered by this return policy